Question &  Answers

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• When is the best time to reserve floral arrangements

  Anytime, death is unexpected.  reservation is required to guarantee rental availability. Reservations are made by signing and returning our rental agreement along with a 40% non-refundable retainer unless other payment terms are arranged.​​

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• Can I modify an existing reservation?

  We welcome adjustments to item quantities quantities (tables, chairs etc.) until one week prior to each event. However, additions cannot be guaranteed. Cancellations and reductions are not accepted within one week of the event, and the customer is responsible for payment of all items beyond that date.  Cancellations of tents or entire reservations within 30 days of the event date cannot be accepted and the reservation will be required to be paid in full. Please contact us with any additional questions about the terms of rentals.​​

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• How do I make a reservation?

  You are more than welcome to stop by our office to make reservations for tent rentals. We also accept reservations over the phone or by email. Email requests are not considered a confirmation without an official reservation. Emails can be missed so if you do not receive a response we ask that you follow up with a phone call. We require a signed  rental agreement and 40% retainer to confirm reservations which can all be done using our E-SIGN and E-PAY Platform.

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• How do I get an estimate for my party or event?

  Typically, we recommend calling for a phone consultation to ensure all items needed are listed on the proposal and all information is provided. We do provide estimates by email; however, all estimates are pending a site visit.

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• How does pricing work?

  Pricing is based on a full, single-day rental. If you require a longer rental, additional charges may be incurred, so please call us for more information.

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• When is final payment due?

  Final payment for all orders is due on or before delivery unless prior arrangements have been made. We accept cash, check, or credit card (Visa, Mastercard, Discover, or Amex). Checks must be received two weeks in advance in order to allow time to clear.​

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• Do you deliver to my city/town?

  While we are based in Litchfield County, Tents Unlimited can travel to most cities and towns in Connecticut. During high-volume weeks, availability can depend on proximity, so please call to see if we service your area and check for availability.

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• What are your delivery fees?

  Delivery fees vary based on the location of the event and what is ordered. Please call or email for quotes. You may also pick up most items from our warehouse at no additional cost pending availability. Pick up hours are Monday through Friday 9am to 4pm excluding holidays.

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• What time will you deliver and pick up my items?

  Delivery will vary depending on the size of your order and your event type.  We also have to factor in the number of staff and trucks required, as well as the weather. Typically you can expect delivery one to three days prior to the event date unless arranged otherwise.

   

  We do try to honor requests for delivery and pickup, however, there may be a charge for strict date and time restrictions due to adjustments to our schedule to accommodate such requests.

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• Do I have to be home for the delivery?

  We recommend that you or a representative be present at the time of delivery to ensure that your items are correct and delivered to the correct location. If you cannot be home, we will deliver the items to a pre-designated location. Contact us today if you have any further questions.